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Frequently asked question!
Hi, How can we help you? Search for your answer in these categories
What makes Alistair Fraiser jeans different from the rest?
What makes Alistair Fraiser jeans different from the rest?
Every model in our new collection is designed with attention to detail – we use European denim that is soft, durable, and resistant to washing.
Our focus is on quality, comfort, and functionality. The minimalist design adds a touch of refined individuality.
Do you use sustainable materials?
Do you use sustainable materials?
Yes. Some of our collections are made from organic cotton and recycled denim, and our production processes are optimized to reduce water and energy consumption.
Are your jeans bleached chemically?
Are your jeans bleached chemically?
No. We use enzymes and mechanical techniques to achieve a worn effect - without harsh chemicals and without damaging the fabrics.
What should I do if I’m not sure which jeans model will fit me best?
What should I do if I’m not sure which jeans model will fit me best?
You can use our online consultant, phone consultation at +359 877 333 535 , or message our team at alistairfraiser@gmail.com. Based on your height, weight, and preferred style, our team will help you choose the right model and size.
How to choose the right size jeans?
How to choose the right size jeans?
Use our size chart based on real measurements in centimeters. We recommend measuring your waist and leg length, then comparing them with the listed values. If you’re between two sizes, choose the larger one for a more relaxed fit.
You can also check the model information to see which size they are wearing in the photos.
What type of fits do you offer?
What type of fits do you offer?
- Regular fit – classic and comfortable cut
- Relaxed fit – loose silhouette for everyday wear
- Tapered fit – loose around the thighs, narrowing towards the ankle
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after it has been processed. If the order is still not processed and you want to change or cancel it, please contact us here.
Can I exchange or return items?
Can I exchange or return items?
Yes. We accept returns and exchanges within 14 days after receipt, provided that the items have not been used and have their original tags.
Which countries are the products delivered to?
Which countries are the products delivered to?
Orders placed on this shop can be sent to Europe, North America, Australia, etc. You can check all the available locations from the selector in the main navigation menu.
How much does the shipping cost?
How much does the shipping cost?
Delivery is free worldwide - just select the country you wish the product to be delivered to see it in your local currency.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. Your data is completely safe.
What types of debit / credit cards do you accept?
What types of debit / credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order via Apple Pay or Google Pay.